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Can I get a refund for money left on my wristband?

All credit left unredeemed by Monday, June 19th will be refunded in accordance with the terms below:

  • Credit Card & Debit Card: Leftover funds in your account purchased online or on-site at the event using a credit card or debit card will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.
  • Cash: Leftover funds in your account purchased on-site at the event using cash will require you to complete a Manual Refund Form in your online account page (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund form.

Additional Terms:

  • All refunds are subject to a $5 refund processing fee.
  • Unspent bonus credits will not be refunded and cannot be used to pay for the $5.00 refund processing fee.
  • Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.
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