Please e-mail firstname.lastname@example.org and provide the following information:
- Full registered name
- Wristband number(s)
- What action you are trying to take (topping up, registering, etc.)
- Where the problem appears (e-mail, login screen, external payment site, etc.)
- What the exact error message is
- Transaction number (if applicable)
If you have questions on-site at the event, please speak with a representative at Customer Service or a Top-Up Station.