Still have Questions or Troubleshooting Issues?

Please e-mail and provide the following information:


  • Full registered name
  • Wristband number(s)
  • What action you are trying to take (topping up, registering, etc.)
  • Where the problem appears (e-mail, login screen, external payment site, etc.)
  • What the exact error message is
  • Transaction number (if applicable)


If you have questions on-site at the event, please speak with a representative at Customer Service or a Top-Up Station.

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