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What if I have leftover credit at the end of the event? What is your refund policy?

All credit left unredeemed by Monday, June 19th will be refunded in accordance with the terms below:

 

  • Credit Card & Debit Card: Leftover funds in your account purchased online or on-site at the event using a credit card or debit card will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.
  • Cash: Leftover funds in your account purchased on-site at the event using cash will require you to complete a Manual Refund Form in your online account page (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund form.

 

Additional Terms:

  • All refunds are subject to a $5 refund processing fee.
  • Unspent bonus credits will not be refunded and cannot be used to pay for the $5.00 refund processing fee.
  • Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.

The deadline to apply for a manual refund is July 3rd, 2017.

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