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I've lost my wristband! What should I do?

If you’ve created an account online and linked your wristband to it, no worries! Visit any box office location at the event and they will deactivate your lost wristband and issue you a new one, for a $25 fee. Please bring valid photo ID. Link the new wristband number to your account and continue having a great time – your money is still in your account if you’ve previously linked it.

However, if you did NOT create an online account and didn’t link your wristband, unfortunately your remaining credit balance can no longer be retrieved. To get a replacement wristband, visit any box office location and show proof of your original event ticket purchase along with valid photo ID. If someone else bought the tickets on your behalf, you will need to bring the original purchaser with you to the kiosk and show proof of purchase along with valid photo ID. Replacement wristbands will be issued at the discretion of the Customer Service Representative, for a $25 fee. 

To avoid this issue, we strongly recommend you create an account and link your wristband prior to the event. Treat your wristband the same way you would treat cash! We are not responsible for any funds stolen / missing from your wristband if you lose it.

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